Here at Ansaback we have a team of over 250 employed staff, 350 retained advisers and a further 90 contracted, trained and ready to act on your behalf. Their support comes from extensive training, a working environment they enjoy and the best systems. Additionally, we keep our staff engaged in the running of the business with regular feedback and working parties to continuously improve processes, systems and the business as a whole. We are proud to be accredited as ‘Investors in people’. With further awards of ‘Health and Wellbeing’, as well as ISO 9001, 14001, 27001 and 22301, all of which demonstrate our commitment to the professional processes we use to manage and engage all employees in their important roles within the company.
From a strong sales background, Christian joined Ansaback on their 10th Anniversary, 1st May, 2008. Steady and exceptional growth since that time is thanks to Ansaback’s amazing team of people who are committed to making the business work and providing the highest levels of service they can to customers and clients. Christian is involved at all levels of the business, taking a hands-on approach with all main stakeholders to ensure the culture and working environment at Ansaback continues to facilitate this sustained growth, by expertly managing every customer experience and making every contact count.Close
Sharon handled the first call for Ansaback, way back in May 1998 and has been hooked ever since. Sharon’s current position of Operations Director gives her the opportunity to make a real difference in the Contact Centre, with a strong belief that the right mix of people, customer focus, flexibility, adding value and great software, makes Ansaback unique, and experts in the field of outsourced contact centres.Close
Customer Experience Director
Originally starting as an agent, Angela was promoted to the training and recruitment team before coming Client Services Manager in 2006. Now Customer Experience Director, she is responsible for a valuable team of dedicated Customer Experience Managers and technical staff who assist and liaise with clients and the call centre to deliver reliable, efficient and intelligent call handling.Close
Head of IT
Richard joined Ansaback in September 2008, bringing 15 years IT industry experience with him. His main aim is to provide Ansaback clients with a seamless IT experience, from simple call handling services to the most advanced and secure customer integrations. Richards directs Ansaback in continuously innovating and enhancing its’ technical capabilities and ensures that the business is confidently able to meet the modern business requirements of its’ clients and the market.Close
Michael joined Ansaback in 2014 with 25 years of sales, marketing and product management experience. Michael heads up the sales team and works closely with the client services team to ensure we deliver outstanding services and support to our clients.Close
Sam started with Ansaback in 2003, from the hotel industry where she had been a financial controller. All payments in and out of the business run through Sam’s department, where her team work together to manage company finances closely.Close
Training and Quality Assurance Manager
Val joined Ansaback in 1998 as an agent and has had many roles in the company since that time, including 10 years as the Client Services Director. Val has now chosen to move back to the call centre as the Training and Quality Assurance Manager helping to ensure an excellent service is delivered to all our clients, making every contact count.Close
Training and Recruitment Co-ordinator
Ansaback was just one year old when Donna became part of the team, in 1999. Donna was swiftly promoted to her current role of Training and Recruitment Co-ordinator, which enables her to select the right people to fit our organisation, providing them all with the training and skills to enable them to fulfil their roles delivering great customer service to our clients, whilst enhancing the clients brand.Close
Operations and internal Sales Manager
Coral joined the company in 2007 as an advisor. Whilst working her way to her current role of Operations Manager, Coral gained experience in our Training and Supervisory teams and as a Assistant Call Centre Manager.
Corals past experience in delivering targeted sales has a positive effect on our Sales Advisors whilst delivering a great Customer journey.Close
Operations and Resource Planning Manager
Samm started as Customer Care Advisor in 2002 and her career path included positions as Team Leader, Shift Supervisor and Assistant Call Centre Manager. Samm now holds the role of Operations Manager.
Samm prides herself in inspiring Advisors to excel in everything that they do whilst offering our clients and their clients a great customer experience.Close