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Ansaback uses internationally recognised accreditation systems as the backbone of our operations and an essential tool for ensuring we deliver what our clients need. We continually invest in our people, our systems, data security and environmental programmes to achieve our goals in a sustainable way and to add value to our clients.

ISO 9001 Quality Management Systems

Our quality management system conforms to ISO9001:2008 and is accredited by QMS International plc. This system is fundamental to our core purpose and is supported by documented policy, processes and procedures for all staff to access and use. All employees receive training from our full-time internal training team with regular updates, quizzes, and key indicator reporting.

All new clients will have bespoke requirements that will be written as new processes into our overall quality management system to ensure consistency of quality. Quality is reviewed every day with the focus on customer feedback and longer term strategic reviews at management level and board level quarterly.

ISO 27001 Information Security Management Systems

Information is a treasured asset that if mismanaged can have severe, negative impacts on both day-to-day business and reputations. When properly managed it allows you to have complete confidence in our data management and that we meet all relevant legislation and best practices. Ansaback has attained the ISO27001:2013 Information Security Management Accreditation and adopted best practices to make sure your data and information will remain secure and compliant with relevant regulations.

ISO 14001 Environmental Management Systems

Ansaback puts environmental management at the heart of our operations to achieve sustainable success for our clients and us.  We have reached the world standard in environmental accreditation ISO14001; this international standard helps us reduce our environmental impact as well as grow a sustainable business.

ISO 22301 Business Continuity Management Systems

Our management business continuity system protects our business, reduces the likelihood of, and ensures that it recovers from disruptive incidents.

Investors in People

We are proud to be accredited as ‘Investors in People’, and also have been awarded ‘Investors in People, Health and Wellbeing’.

FCA (Financial Conduct Authority) Authorised Rep

Gaining approval from the Financial Conduct Authority (FCA) this year has enabled us to work with many new clients in the insurance and financial services sector.


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Why Ansaback?
  • A powerful extension of your business
  • Great people, delivering great experiences
  • Making every contact count
Our People
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