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Tag Archives: staff

Focus on Jane Clarke

Name: Jane Clarke Aka: Soon to be Mrs Jane Callow! Job title: Team Leader/ Brand Champion for Macmillan. Time in the company: 8.5 Years What does your job entail day to day: Answering calls, checking stats, training, call monitoring, updating the team spread sheet, liaising with client emails and campaign training. What is your favourite…

Focus on Matthew Button

Name: Matthew Button Aka: Matt Job title: Project Manager Time in the company: 5 ½ years What was your route of progression? Contact Centre Advisor, Customer Experience Technical, IT What does your job entail day to day? All sorts of things, monitoring and maintaining IT Systems and the network, resolving technical issues, implementing new and…

Contact Centre Décor

Working somewhere with funky décor is something we would all like (you’ve seen Google’s offices right?!), but how can we keep the functionality of a Contact Centre whilst providing a fun, interesting environment for our Customer Care Advisors?

Focus on…Kerrie Van Tankeren

Name: Kerrie Van Tankeren Aka: KVT, Tinker Job title: CX Manager Time in the company: 9 years What was your route of progression in the company? Bureau Advisor, Team Leader, Telecoms Advisor, CS Advisor, Relief Customer Service Supervisor, Relief Supervisor, Supervisor, CX Manager What does your job entail day to day? Dealing mainly with Telco…

Focus on…Graham Foreman

Name: Graham Foreman Aka: G Job title: Operations Manager Time in the company: 2 Years Where did you start? Account Manager Graham started as an account manager in the February of 2015. By the August he was setting up the account for our biggest client and the rest is history!

How do you train empowerment among your advisors?

The truth is, you can’t. You need to lead by example. The right attitude should come from the top. Are you wondering why you have a high staff turnover? Have you looked at the senior management and the way they interact (or don’t) with the workforce? Or what your organisation is lacking compared with your…

Open Evening – Thursday 5th January 2017

Ansaback will be holding a candidate open evening at our Ipswich Contact Centre from 6pm – 9pm. Everyone is welcome to attend. We are currently looking to recruit motivated and hardworking Customer Care Advisors within our 24/7 contact centre. At the open evening you’ll be able to: Discover more about our job opportunities Have an…

Introducing Kerry Howe

Name : Kerry Louise Howe Nickname:  Kez, or Smiley Job role: Customer Experience Manager Start date: 01-11-16 Kerry joined the CX team at the beginning of the month, bringing with her a wealth of knowledge from her previous roles as Trading and Services Department Manager for Sainsbury’s and Front End Services Manager for Marriot. What…

Focus on…Stuart Gordon

5 minutes with Stuart Gordon Name: Stuart Gordon Aka: Mr Bassman Job title: Chief Financial Officer Time in the company: 16 Years Stuart was one of the first on the scene when IPPlus (UK) Ltd operated out of offices at Kesgrave Hall. He worked in the building alone on a plastic patio table and chairs!…

The Future of Work

How is Employee Experience driving Customer Experience: a 4-Part series Employee experience (EX) is the latest buzzword in the business world. But is this focus on workforce wellbeing just a fad, or are we finally seeing the manifestation of the ‘future of work’ concept? Part one: The Future of Work As the percentage of millennials…

Our People
Employees of the month

Online Retailers in the Dark about ‘Vampire’ Shopppers

October 16, 2017
Yonder Digital Group researches the most active hours of online shopping and the support that retailers offer (or don’t)
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