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Tag Archives: omnichannel

Focus on Matthew Button

Name: Matthew Button Aka: Matt Job title: Project Manager Time in the company: 5 ½ years What was your route of progression? Contact Centre Advisor, Customer Experience Technical, IT What does your job entail day to day? All sorts of things, monitoring and maintaining IT Systems and the network, resolving technical issues, implementing new and…

Multichannel, omnichannel and multimodality

what does it all mean? As technology moves forward at an increasingly rapid pace, new channels of communication continue to  emerge that allow organisations and customers to interact on multiple new levels. Gone are the days of frustrated customers shuffling agitatedly in the queue for the Customer Liaison Representative and arriving at the desk disheartened,…

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Online Retailers in the Dark about ‘Vampire’ Shopppers

October 16, 2017
Yonder Digital Group researches the most active hours of online shopping and the support that retailers offer (or don’t)
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