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Tag Archives: downtime

Optimising Summer Downtime

For many businesses, August is a quiet month when staff and clients are off on their holidays. You may find that projects slow down and the work load drops. Having downtime within any company is a rarity. Rather than viewing it as an unwelcome lull, why not use it to your advantage? Get organised. Take…

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Bringing Advisors and Customers Together

October 30, 2017
Empower your advisors and give them the confidence to engage with the customer. When customers call into a contact centre, they are expecting a...
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