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Tag Archives: customer experience

Why organisations NEED to enhance their employee experience

How Employee Experience is driving Customer Experience – a 4 part series  Is EX a flash in the pan, or is it worth us taking notice of? Why should we be trying to understand it and what is in it for business owners? Part two: Why organisations NEED to enhance their employee experience. We live…

The Future of Work

How is Employee Experience driving Customer Experience: a 4-Part series Employee experience (EX) is the latest buzzword in the business world. But is this focus on workforce wellbeing just a fad, or are we finally seeing the manifestation of the ‘future of work’ concept? Part one: The Future of Work As the percentage of millennials…

Introducing Sarah Randall

We are pleased to announce the appointment of our latest member of the Customer Experience Team. Sarah Randall joined Ansaback on August 30th, 2016 as a Customer Experience (CX) Manager. Sarah worked with the company several years ago, both as a Customer Care Advisor and a Trainer, so we were delighted when the opportunity arose…

Game-changing name-changes

Why the terminology of the past is giving way to the buzzwords of the future Those of you that have been in the communications industry a while will have seen a significant change in the terminology used over the years. Like the celebrities featured in the image, some phrases have been refreshed for aesthetic purposes;…

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Employees of the month

Bringing Advisors and Customers Together

October 30, 2017
Empower your advisors and give them the confidence to engage with the customer. When customers call into a contact centre, they are expecting a...
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