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Tag Archives: buzzwords

Game-changing name-changes

Why the terminology of the past is giving way to the buzzwords of the future Those of you that have been in the communications industry a while will have seen a significant change in the terminology used over the years. Like the celebrities featured in the image, some phrases have been refreshed for aesthetic purposes;…

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October 30, 2017
Empower your advisors and give them the confidence to engage with the customer. When customers call into a contact centre, they are expecting a...
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