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Utilities Call Centre

24/7/365 Powerful customer support for the utility industry

Ansaback offers a highly specialised approach to customer relations management within the utility sector, with bespoke contact solutions designed to provide your customers with the very best support in the industry.

Ansaback can put together a customised plan of services to help you deal with the demands of your customers. With 24/7 responsiveness to demand spikes, for example, in response to severe weather events, we can implement activation services at short notice with our team of retained advisors. In the case of emergencies, we can act proactively to provide fast and efficient customer notification and take incoming calls to answer questions about outages or service changes.

We can help you acquire and set up new accounts, handle billing and service enquiries, and provide reliable after-hours support, and we are also highly experienced in dealing with 3rd party contractors, call outs and engineers.

Our skilled UK contact centre staff are carefully trained to ensure that every customer interaction is handled intelligently and professionally, with regard for the service values of your business.

For a confidential discussion call us now on 0800 088 7878.

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Why Ansaback?
  • A powerful extension of your business
  • Great people, delivering great experiences
  • Making every contact count
Our People
Employees of the month

Bringing Advisors and Customers Together

October 30, 2017
Empower your advisors and give them the confidence to engage with the customer. When customers call into a contact centre, they are expecting a...
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