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Sectors

Specialised support for your sector

Ansaback provides best-in-class professional call handling and multi-channel communication solutions for organisations across a broad spectrum of industries:

Charities

Ansaback has years of experience supporting some of the UK’s top charities through fundraising campaigns and beyond. Our customised charity fundraising solutions are optimised to give the best return on investment while building supporter loyalty for your cause.

Construction and Property

Ansaback provides a variety of inbound and outbound call handling and online services for the construction and property maintenance sector. We work with transport infrastructure and building companies to provide customer and public service during project construction, and we work with private sector and social housing organisations to provide the first point of contact for the public.

Financial and Insurance Services

Ansaback has years of experience assisting with the call handling and customer service requirements of financial services and insurance organisations. With 24/7/365 support from Ansaback, you can provide your customers with the level of service they seek for both telephone and online support.

IT/Telecoms

Ansaback is one of only a few contact centres in the UK providing a range of 24/7/365 inbound and outbound call handling services for Telecoms customers. We train the best Customer Care Advisors in the business to deal with the specialised demands of fault reporting and logging, technical support and customer service needs in the sector.

Public Sector

Ansaback can work with you to design a streamlined, fully integrated approach to dealing with the needs and enquiries of your constituents, patients, customers, and other members of the public, in a caring and efficient manner.

Retail/E-Commerce

Ansaback delivers services ranging from simple product information and brochure request lines to order processing and upselling in the retail sector. We also have extensive experience of offering full customer service support including handling product returns and exchanges, fulfilment product requirements and working with fulfilment houses.

Utilities

Ansaback offers a highly specialised approach to customer relations management within the utilities sector, with bespoke contact solutions designed to provide your customers with the very best support in the industry.

What do our customers say?

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Why Ansaback?
  • A powerful extension of your business
  • Great people, delivering great experiences
  • Making every contact count
Our People
Employees of the month

10 Steps to a Greener Contact Centre

January 17, 2017
One of the best New Year’s resolutions we’ve had here at Ansaback is to make our workplace greener. Suggestions have come from Customer Care...
Read more