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Research finds lack of human interaction loses customers

Ansaback

To test whether forsaking all human interaction in favour of total automation is really a cost-effective silver-bullet solution, Yonder Digital Group commissioned research among UK consumers and found that an overwhelming 87% report they tend to stay more loyal and increase their business with companies who offer a real person to talk to at the right stage of their customer journey.

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Posted on March 21, 2017 @ 11:45 am by Ansaback

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