Christmas is a time for giving and this means a lot of shopping! A company’s customer service department is truly tested during the months leading up to Christmas with a huge influx of customers calling to place orders, enquire about products or find out where their orders are. You might think it is a bit early to speak about Christmas but before we know it, December will be upon us and we will all be doing our best to source the finest gifts for our loved ones.
There is nothing more frustrating for customers than being put in a lengthy queue or complex IVR options, in this day and age cusomers expect so much more.
Many companies will hire temp staff to assist them over the busy period but this is often not the most cost effective route, or gives you the level of satisfaction that your customers expect/deserve. Do temporary staff really care about your customers and delivering great customer satisfaction?
Customer satisfaction is paramount and when someone has a bad experience they can easily notify the whole world through social media platforms and a reputation can easily be tarnished in this fashion. Ansaback contact centre provide a range of call handling services specifically designed to ensure your customers receive exceptional customer service such as having an overflow facility in place, where calls overflow to us in the event your agents are all busy taking calls or handling e-mail enquiries. This service is also available 24/7 meaning your customers can make contact any day or night and their call will be answered, which also helps to manage daytime traffic with customers all trying to call at the same time.
Ansaback care about each and evey call we handle on behalf of our clients, so if your company could use a helping hand in the lead up to Christmas, do get in touch and find out how we can help.