Ansaback 24/7 call centre has been providing PCI DSS compliant solutions for a number of years, however they are now able to offer their customers a fully audited and certified ‘Level 1 Service Provider’ solution via PCIPAL, which was developed in house our by our telecoms division.
Having call centre agents handle credit card data is a high risk process and therefore security requirements for call centre operations to adhere to PCI DSS compliance are extensive and extremely arduous. The risks to businesses handling sensitive cardholder data are great, both in terms of potential financial loss and brand image. The major card companies have indicated that fines that can be as high as $500,000 for a total breach of sensitive cardholder data, with lesser fines for general non-compliance to PCI standards. Of course, the financial ramifications pale by comparison to the negative effects to a major brand, with a loss of trust from consumers towards businesses with well-publicised breaches.
Ansaback Head of Sales Toni Vincent-Panich said “Being able to offer a Level 1 compliant solution to both new and existing clients is fantastic news for Ansaback, we only know of 2 other call centres in the UK that are able to provide this therefore this will be hugely beneficial to Ansaback, particularly when working with larger clients that are Level 1 Merchants (as their suppliers are also required to provide a PCI DSS Level 1 solution). I am really excited about the opportunities that this can create for Ansaback”
For further information on Ansaback and our PCI DSS Level 1 solution please call 0844 544 6850.