Name: Samm Gardiner
Aka: Mrs. G, Mumma G, co-pilot on the flight desk
Job Title: Operations and Resource Planning Manager
Starting with the company 14 years ago as an evening part-time advisor, I have worked in a variety of departments as team leader, supervisor and assistant contact centre manager before my current position.
What is your favourite part of the job: the people 🙂
Most challenging aspect of the job: also the people!
Funny story: every day has another funny story supplied by our advisors – most not printable!
What do you look forward to when you come into work in the morning: my tea waiting for me on my desk.
What has working in this industry taught you: it has given me the tools and experience to help guide and motivate others.
How do you feel about the move into omnichannel and how will it affect you/your team: it’s the way forward, and we need to embrace it. It can only be a good thing to develop the staff and give them new skills.