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Focus on…Samm Gardiner

Ansaback

Name: Samm Gardiner

Aka: Mrs. G, Mumma G, co-pilot on the flight desk

Job Title: Operations and Resource Planning Manager

Starting with the company 14 years ago as an evening part-time advisor, I have worked in a variety of departments as team leader, supervisor and assistant contact centre manager before my current position.

What is your favourite part of the job: the people ๐Ÿ™‚

Most challenging aspect of the job: also the people!

Funny story: every day has another funny story supplied by our advisors – most not printable!

What do you look forward to when you come into work in the morning: my tea waiting for me on my desk.

What has working in this industry taught you: it has given me the tools and experience to help guide and motivate others.

How do you feel about the move into omnichannel and how will it affect you/your team: itโ€™s the way forward, and we need to embrace it. It can only be a good thing to develop the staff and give them new skills.

Sam G fam

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Posted on August 22, 2016 @ 2:27 pm by Ansaback

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