Name: Duncan Arbon
Job title: Trainer
Duncan started at Ansaback in December 2003 as an Advisor and has progressed to a Team Leader and Trainer. He is a valued member of the team and his outstanding 13 years 100% attendance is being celebrated today! Well done Duncan!
What does your job entail day to day? Taking calls, training, call monitoring, assisting other agents as and when required, dealing with complaints/call monitoring issues
What is your favourite part of the job? Helping people
Most challenging aspect of the job? Keeping on top of changing scripts and procedures
What do you look forward to when you come into work in the morning? The challenges that may arise during the course of the day!
What has working in this industry taught you? Every day is different in the calls that you take and the people that you speak to
How does this job differ from previous jobs? Sitting down – previous jobs have always involved standing 🙂
How do you feel about the future of customer service communications and how this could affect your team and job role? There will always be a need for customer services representatives in some capacity, so I cannot see too many fundamental changes in the future.
What would you say to someone entering into a role in customer communication? Take the rough with the smooth. Some days will go well – other days not so well!