Name: Coral Amey
Job title: Internal Sales and Operations Manager
Time in the company: 10yrs
Where did you start: As an advisor 3 days a week
Route of progression: Advisor, Trainer + Charity Organiser, Supervisor and now here I am!
What does your job entail day to day? Managing a team of 205 advisors in order to fulfil the bureau’s unpredictable needs alongside my colleagues on the Flight Desk. Overseeing internal sales and managing and motivating staff to keep it stable at least and increasing at best.
What is your favourite part of the job? Achieving good sales stats, seeing ‘iffy’ advisors ‘turn it around’ and do really well, coming in on the 2nd of each month when the timesheets have all been done!Most challenging aspect of the job? Juggling all the balls and staying calm !!
Tell us something funny: The fact that my boss is very severely ‘Chronically Early’ and I am even more severely ‘Punctually challenged’ – yep it’s a thing – look it up …everyday is a test!!
What do you look forward to when you come into work in the morning? Seeing the wife 🙂
What has working in this industry taught you? Teamwork is very much underestimated.
How does this job differ from previous jobs? I haven’t been sacked yet!
How do you feel about the future of customer service communications and how this could affect your team and job role? As has been said many times before, I think social media and other high-tech methods of communication will overtake your everyday ‘phone call’, so advisors will need to be very articulate and have a good understanding of both.
What would you say to someone entering into a role in customer communication? In some part of every job there is an element of customer service somewhere so learn well, work hard and enjoy! The experience you gain now will pay off later.
What do you do out of work? I love doing stuff for charity – especially outdoorsy, challenging stuff and have done a parachute jump, abseiled down the side of Ipswich Hospital, completed the ‘Moonwalk’ – 26 mile walk round London, attempted the 3 Peaks challenge – but didn’t quite make it – completed the Santa Run over Inflatables ( last four with teams with Ansaback). And my best achievement so far (I’m not finished yet) was completing the walk along The Great Wall of China alongside a bunch of strangers and raising over £5,000 for ‘Coppafeel’ Breast Cancer charity.