Name: Angela Jessup
Aka: Don’t have one – at least not that I know of!!
Job title: Customer Experience Director
Time in the company: 13 years this year
I started working in the company in 2003 as an Advisor before progressing to Training and Recruitment Coordinator. I then moved roles to Client Services Manager and now hold the position of Customer Experience Director. My role has so much variety but each day involves our clients, my team of Customer Experience Managers, Techies and ‘opportunities’.
The focus of Ansaback is Customer Experience and people are at the very centre of the business, both staff and clients. Luckily for me, my favourite part of the job is working with people! Daily challenges? No challenges, just opportunities 🙂
I look forward to opening my inbox in the morning and seeing what the day has in store for me. I also enjoy going out to a site to meet with our clients in their offices to get a feel for their business needs and corporate culture. It really helps us to identify how we can fulfil their individual needs.
The most important thing this industry has taught me is that everything is changing, all of the time. If not the people and businesses we work with, then it’s the new technologies that are emerging. This makes for a fast-paced and exciting working environment, with lots of ‘opportunities’! An example of this is our move into omnichannel services. We are continuing to develop our systems to accommodate the on-going changes to ensure our customers and their customers have excellent customer experiences.
Interesting fact: Angela worked for Ansaback prior to 2003, when we were based above a bakery in Martlesham Heath with just 10 Advisors (one of which was Sharon Ball, our current Contact Centre Operations Director!)