Name: Alan Bolster
Aka: A-Dawg (by George and Joe)
Job title: Network Security and Infrastructure Engineer
Time in the company: Two years
Route of progression: None. I jumped in at the deep end!
I love the fact that my work is so varied. Every day is different. Having oversight of an entire company network means that I get to be involved in everything from high-level network design to replacing mice. My main responsibilities are configuring and maintaining the firewall, routers and switches in our network, as well as planning the deployment of new systems. In practice, my day-to-day job involves all sorts of things from fixing hardware faults to resetting passwords.
I have to do a lot of research and on-the-job learning in order to properly support the network and our users. Although it is a challenge to keep my existing knowledge up to date while learning new things, this is also an aspect of my work that I really enjoy.
Tell us a funny story. There was that time I spent an embarrassingly long time (for an IT professional) repeatedly locking myself out of my account, before realising that I had Caps Lock on. Hey we’ve all been there Alan!
The thing I look forward to most in the morning is seeing the guys. I work with a really great team. We get on well and know how to have a laugh.
What has working in this industry taught you? Telephony systems are complicated! (And expensive!)
How does this job differ from previous roles? I used to work at BT and, although I was working in a role which required a similar level of technical knowledge, there was very little variety to the work. It became quite monotonous. It’s very different to being a ski instructor, which was another of my previous jobs.
How do you feel about the future of customer service communications and how this could affect your team and job role? As we move towards omnichannel communications in the call centre, we’re going to be facing a whole new set of challenges. We’ll have a lot of new things to learn and we’ll have a lot of work to do to provide the necessary infrastructure. It’s an exciting new direction for Ansaback, though, and it’s definitely a good plan for the company.