Ansaback’s dedicated telecoms division, Fault Solutions 365, have developed a new 1st line support option. This will allow our telecoms team to handle enquiries relating to hosted IP products including SIP. We have developed scripts and workflows for our agents follow that act as a troubleshooting guide, with each question having a relevant answer or action associated with it. We can also design completely bespoke workflow solutions if needed. This enhances our existing support service which include providing 1st line support for more than 20 different products covering lines, broadband, PBX faults and mobile support. If you would like to find out more about our telecoms 24/7 call handling / support service please call Iain Murray on 0844 544 8893.