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Contact Centre – Shift Supervisor

full time

We are looking for a passionate Shift Supervisor to join our vibrant and energetic team. You will get to work with some of the biggest and best fashion brands across the world. Come and join the team and benefit from a competitive hourly rate, free car parking, fruit, tea, milk, coffee and a bus stop right outside the building.

Various shifts are available as we are a 24/7 contact centre. As such we are looking for Early Shifts, Day Shifts, Evening Shifts & Overnight Shifts.

Experience in customer service is essential as you will be responsible for liaising with customers over telephone, email, and social media – handling escalated complaints from each channel. You will need to have an eye for detail, possess excellent soft skills and above all, have a willingness to learn. In addition, successful applicants will need experience in managing a diverse team, be organised, have excellent attention to detail, and be able to confidently follow defined processes.

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