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Whether you are managing a business of your own that you recently started or if you are thinking of starting your own company, understanding the importance of staying in touch with clients, customers and business associates at all times can ultimately mean the difference between failure and success. When you want to build credibility and...
As Investors in People Ansaback are extremely focused on staff development and giving employees the opportunity to progress their careers within our business. Ansaback 24/7 contact centre embarked on a new initiative to offer modern apprenticeships to employees. Apprenticeships form part of a work based learning scheme that is designed to help businesses stay competitive...
The snow affects every business in different ways but there is one common factor which plights businesses across the nation – Staff!   Getting staff into the office when there has been a heavy snow fall can be very difficult indeed. Fortunately, Ansaback does not have this problem! Two years ago we made an investment...
When call handling agent Steve Guerrini left work on 7th October, he saw something that caught his eye in the Ansaback call centre car park. It turned out to be a very young owl that was dazed and confused with an extremely swollen eye, it was clearly in distress and had obviously been involved with...
Has it really been a year since the decorations were brought out of storage and the workplace was decorated with an abundance of tinsel and brightly coloured baubles? A year since kitchen cupboards started to get stocked up with mince pies and other festive fare? A year since your employees were getting excited about what...
The importance of the contact centre’s function as brand ambassador has been overlooked by management for years. However, this is about to change as more and more companies are realising that the battle to win and maintain customers is fought by contact centre agents every day. “We recognise the trend and appreciate the significant role...
Despite the catastrophic weather battering our region yesterday morning in the form of St. Jude’s Storm, Ansaback 24/7 call centre on the outskirts of Ipswich remained fully operational with no interruption in the services delivered to their clients. The local area suffered significant damage and there was chaos on the roads and public transport services...
Ansaback 24/7 call centre are proud to announce that today gained certification as an ISO 9001:2008 Quality Management Standard compliant organisation as well as an ISO 14001:2008 Environmental Management Standard compliant organisation. ISO 9001 is a family of standards related to quality management systems and designed to help organizations ensure that they meet the needs...
24/7/365 Contact Centre Expands Operations for New Business and Longer Term Growth Ipswich, Suffolk – 15 October, 2013 – Against a back-drop of harsh economic conditions and where every business is looking to achieve more with less, Ipswich-based Ansaback continues to grow and be a UK success story in the outsource contact centre world. Part...
For a fourth year running, Ansaback’s telecoms division – Fault Solutions 365 – exhibited at the leading unified telecoms exhibition, Convergence Summit South. Fault Solutions 365 were exhibiting their outsourced 1st line 24/7 call centre support services, and once again proved to be a hit at the show. Ansaback’s business development manager, Iain Murray commented...

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Our People
Employees of the month

Focus on Jane Clarke

August 3, 2017
Name: Jane Clarke Aka: Soon to be Mrs Jane Callow! Job title: Team Leader/ Brand Champion for Macmillan. Time in the company: 8.5 Years...
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