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One of the best New Year’s resolutions we’ve had here at Ansaback is to make our workplace greener. Suggestions have come from Customer Care Advisors right through to Senior Management. Here are some of the steps we’ve taken to make our environment more conscientious. Last one out? Turn the lights out! We work out of...
Ansaback will be holding a candidate open day at our Ipswich Contact Centre from 10am – 2pm. Everyone is welcome to attend. We are currently looking to recruit motivated and hardworking Customer Care Advisors within our 24/7 contact centre. At the open day you’ll be able to: Discover more about our job opportunities Have an...
In the last instalment, we discussed the 3 environments that make up the employee experience: physical space, cultural attitude and technological provisions. Often, organisations will offer one or two of these environments. An organisation which provides an encouraging and progressive culture teamed with access to the latest technology is described as an empowered organisation. Staff...
Ansaback will be holding a candidate open evening at our Ipswich Contact Centre from 6pm – 9pm. Everyone is welcome to attend. We are currently looking to recruit motivated and hardworking Customer Care Advisors within our 24/7 contact centre. At the open evening you’ll be able to: Discover more about our job opportunities Have an...
Name:  Duncan Arbon Aka:  Dunc Job title:  Trainer Duncan started at Ansaback in December 2003 as an Advisor and has progressed to a Team Leader and Trainer. He is a valued member of the team and his outstanding 13 years 100% attendance is being celebrated today! Well done Duncan!
Is EX a flash in the pan, or is it worth taking notice of? Why should we try to understand it and what’s in it for business owners? Part three: What does good EX look like? So far in this series, we have discussed how the future of work is shaping our working styles and...
Name : Kerry Louise Howe Nickname:  Kez, or Smiley Job role: Customer Experience Manager Start date: 01-11-16 Kerry joined the CX team at the beginning of the month, bringing with her a wealth of knowledge from her previous roles as Trading and Services Department Manager for Sainsbury’s and Front End Services Manager for Marriot. What...
5 minutes with Stuart Gordon Name: Stuart Gordon Aka: Mr Bassman Job title: Chief Financial Officer Time in the company: 16 Years Stuart was one of the first on the scene when IPPlus (UK) Ltd operated out of offices at Kesgrave Hall. He worked in the building alone on a plastic patio table and chairs!...
How Employee Experience is driving Customer Experience – a 4 part series  Is EX a flash in the pan, or is it worth us taking notice of? Why should we be trying to understand it and what is in it for business owners? Part two: Why organisations NEED to enhance their employee experience. We live...
You have probably heard by now that IPPlus (UK) Ltd has been acquired by the Direct Response Group Ltd, along with GoResponse. If you haven’t, check out the press release to get the low down. The first couple of months have been an incredibly fun, exciting and busy transition period. If you know Chris Robinson...

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10 Steps to a Greener Contact Centre

January 17, 2017
One of the best New Year’s resolutions we’ve had here at Ansaback is to make our workplace greener. Suggestions have come from Customer Care...
Read more