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News and Articles

Ansaback has supported local organisation, St Elizabeth Hospice, for 3 years. The charity was chosen because of the incredible work they do caring for people suffering from a range of conditions. From palliative care to respite care and including a day centre, St Elizabeth has fantastic facilities which they are constantly maintaining and upgrading to provide...
Name: Matthew Button Aka: Matt Job title: Project Manager Time in the company: 5 ½ years What was your route of progression? Contact Centre Advisor, Customer Experience Technical, IT What does your job entail day to day? All sorts of things, monitoring and maintaining IT Systems and the network, resolving technical issues, implementing new and...
Our Customer Care Advisor, Jo Weir, is running a campaign to raise money for Cancer Research, and we are backing her 100% Jo was diagnosed with cancer in 2015 and after making a recovery, she now wants to raise as much awareness of the effect of cancer not only to the sufferers but on their...
Name: Christian Pawsey Aka: None (that I know of!). Job Title: Contact Centres CEO Time in the company: 9 yrs. Joined 1st May 2008, which was the 10th anniversary of Ansaback. Big celebrations! What does your job entail day to day? Morning team meeting, then onto the list of jobs which usually grows through the day...
Working somewhere with funky décor is something we would all like (you’ve seen Google’s offices right?!), but how can we keep the functionality of a Contact Centre whilst providing a fun, interesting environment for our Customer Care Advisors?
Name: Kerrie Van Tankeren Aka: KVT, Tinker Job title: CX Manager Time in the company: 9 years What was your route of progression in the company? Bureau Advisor, Team Leader, Telecoms Advisor, CS Advisor, Relief Customer Service Supervisor, Relief Supervisor, Supervisor, CX Manager What does your job entail day to day? Dealing mainly with Telco...
We are delighted to welcome new Accounts Assistant Angela Bakun to the Accounts team. Angela has held roles in some national organisations, so she has a wealth of experience to bring to the Group as we continue to grow at a rapid pace. ‘I am an all rounder in finance and have experience in a number...
How can brokers ensure that they are present at key stages of the customer journey to purchasing or renewing insurance? And what are the handful of best practice brokers already doing? Graham Ede talks people and technology in the insurance sector to Best Advice.
To test whether forsaking all human interaction in favour of total automation is really a cost-effective silver-bullet solution, Yonder Digital Group commissioned research among UK consumers and found that an overwhelming 87% report they tend to stay more loyal and increase their business with companies who offer a real person to talk to at the...
Name:  Coral Amey Aka:  Cozza Job title:  Internal Sales and Operations Manager Time in the company: 10yrs Where did you start:  As an advisor 3 days a week Route of progression:  Advisor, Trainer + Charity Organiser,  Supervisor and now here I am! What does your job entail day to day? Managing a  team of 205...

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Employees of the month

3 years of support for St Elizabeth Hospice

July 19, 2017
Ansaback has supported local organisation, St Elizabeth Hospice, for 3 years. The charity was chosen because of the incredible work they do caring for...
Read more