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Empower your advisors and give them the confidence to engage with the customer. When customers call into a contact centre, they are expecting a quick, efficient and polite service. This should be the minimum level of service that any contact centre is providing. What makes a customer’s day is when the person they interact with...
Yonder Digital Group researches the most active hours of online shopping and the support that retailers offer (or don’t)
Last week our Accounts Assistant, Jenna Payne, took part in a tandem skydive from 13,000 feet! Jenna wanted to raise money for local charity EACH (East Anglia’s Children’s Hospices). By overcoming her fear, she has raised over £1,000 to help the organisation continue their invaluable work supporting children and their families facing extreme challenges. Her...
Ansaback are joining the many companies, schools and clubs participating in Macmillan’s ‘World’s Biggest Coffee Morning’ this Friday 29th September. The fundraising bonanza has become an institution over the last 27 years with over £170 million raised helping Macmillan to provide invaluable support to families dealing with the challenges of cancer.Almost half of us will get...
Name: Jane Clarke Aka: Soon to be Mrs Jane Callow! Job title: Team Leader/ Brand Champion for Macmillan. Time in the company: 8.5 Years What does your job entail day to day: Answering calls, checking stats, training, call monitoring, updating the team spread sheet, liaising with client emails and campaign training. What is your favourite...
Ansaback has supported local organisation, St Elizabeth Hospice, for 3 years. The charity was chosen because of the incredible work they do caring for people suffering from a range of conditions. From palliative care to respite care and including a day centre, St Elizabeth has fantastic facilities which they are constantly maintaining and upgrading to provide...
Name: Matthew Button Aka: Matt Job title: Project Manager Time in the company: 5 ½ years What was your route of progression? Contact Centre Advisor, Customer Experience Technical, IT What does your job entail day to day? All sorts of things, monitoring and maintaining IT Systems and the network, resolving technical issues, implementing new and...
Our Customer Care Advisor, Jo Weir, is running a campaign to raise money for Cancer Research, and we are backing her 100% Jo was diagnosed with cancer in 2015 and after making a recovery, she now wants to raise as much awareness of the effect of cancer not only to the sufferers but on their...
Name: Christian Pawsey Aka: None (that I know of!). Job Title: Contact Centres CEO Time in the company: 9 yrs. Joined 1st May 2008, which was the 10th anniversary of Ansaback. Big celebrations! What does your job entail day to day? Morning team meeting, then onto the list of jobs which usually grows through the day...
Working somewhere with funky décor is something we would all like (you’ve seen Google’s offices right?!), but how can we keep the functionality of a Contact Centre whilst providing a fun, interesting environment for our Customer Care Advisors?

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Employees of the month

Bringing Advisors and Customers Together

October 30, 2017
Empower your advisors and give them the confidence to engage with the customer. When customers call into a contact centre, they are expecting a...
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