Working somewhere with funky décor is something we would all like (you’ve seen Google’s offices right?!), but how can we keep the functionality of a Contact Centre whilst providing a fun, interesting environment for our Customer Care Advisors?
Name: Kerrie Van Tankeren Aka: KVT, Tinker Job title: CX Manager Time in the company: 9 years What was your route of progression in the company? Bureau Advisor, Team Leader, Telecoms Advisor, CS Advisor, Relief Customer Service Supervisor, Relief Supervisor, Supervisor, CX Manager What does your job entail day to day? Dealing mainly with Telco...
We are delighted to welcome new Accounts Assistant Angela Bakun to the Accounts team. Angela has held roles in some national organisations, so she has a wealth of experience to bring to the Group as we continue to grow at a rapid pace. ‘I am an all rounder in finance and have experience in a number...
How can brokers ensure that they are present at key stages of the customer journey to purchasing or renewing insurance? And what are the handful of best practice brokers already doing? Graham Ede talks people and technology in the insurance sector to Best Advice.
To test whether forsaking all human interaction in favour of total automation is really a cost-effective silver-bullet solution, Yonder Digital Group commissioned research among UK consumers and found that an overwhelming 87% report they tend to stay more loyal and increase their business with companies who offer a real person to talk to at the...
Name: Coral Amey Aka: Cozza Job title: Internal Sales and Operations Manager Time in the company: 10yrs Where did you start: As an advisor 3 days a week Route of progression: Advisor, Trainer + Charity Organiser, Supervisor and now here I am! What does your job entail day to day? Managing a team of 205...
Name: Graham Foreman Aka: G Job title: Operations Manager Time in the company: 2 Years Where did you start? Account Manager Graham started as an account manager in the February of 2015. By the August he was setting up the account for our biggest client and the rest is history!
The truth is, you can’t. You need to lead by example. The right attitude should come from the top. Are you wondering why you have a high staff turnover? Have you looked at the senior management and the way they interact (or don’t) with the workforce? Or what your organisation is lacking compared with your...
Name: Steve Hulme Job title: Contact centre Partner CX Manager/Part-time tech team assistant Time in the company: 10yrs Where did you start? I started on the early morning shift in the call centre way back in 2006. Route of progression: It was simple for me, call centre advisor to Client services (Now the CX team)
One of the best New Year’s resolutions we’ve had here at Ansaback is to make our workplace greener. Suggestions have come from Customer Care Advisors right through to Senior Management. Here are some of the steps we’ve taken to make our environment more conscientious. Last one out? Turn the lights out! We work out of...