Gone are the days when you need to be at the mercy of your phone, using our 24/7 (365) engineer call out/ call escalation services can ensure that your customer support call is routed through to the correct engineer/on-cal personnell. This can help guarantee that all of your calls are handled efficiently, effectively and in a timely manner.
the required level of detail from the caller and the issue and direct it to the engineer, or selcted personnel.
The advantages of a 24/7 call out services, is that after pre-qualifying the call we can follow your escalation procedure. This service avoids individuals being disturbed when they are not on call, but also ensures that your company can advertise your support line as operational all day, all year round.