We are a leading provider of intelligent business telecoms, specialised in the field of bespoke IVR. The services allow companies to streamline customer interactions and maximise contact opportunities for both inbound and outbound calls.
In a market over-complicated by dated systems, we are passionate about our ability to make complex services seem simple. Utilising our feature rich, high capacity, tier 1 telephone network, Our IVR is capable of handling complex IVR functions and high volume call campaigns. We work with only the most reliable network carriers such as BT, Cable & Wireless, and Verizon.
At Ansaback we have been designing, building, and implementing IVR customer contact solutions for over seven years. We have an enviable client list including public sector, financial services, charity, and retail. See a brief snapshot of some of the services we currently provide below, but if there is anything missing, let us know, and we’ll develop it for you.
- Virtual reception & call queuing (Press 1 for sales, Press 2 for customer services)
- Payment lines (PCI compliant bill payment, car parking, ticketing, utilities)
- Phone Banking (Customer service, debt recovery, fraud alerting)
- Outbound broadcasting (Payment reminders, marketing, alerts)
- Lone worker telephony monitoring systems (public sector, care workers, engineering)
- Electoral services (annual canvassing, PLC voting)
- Product & brochure order lines
- Disaster recovery & business continuity plans
- Call tracking systems (Wallboards, detailed call stats)
- Telephone surveys
The above is an overview of the work we do for just some of our clients, to discuss your requirements with our team, no matter how unique, please get in touch.