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Customer Surveys and Research

Know your customer

When you partner with Ansaback, you gain access to the kind of intelligent marketing tools that can transform a business. Our consumer-facing and B2B customer survey solutions are flexible, responsive, and fully customisable to your changing needs, designed to give you access to the data you need when you need it. The strategic value of quality marketing information is only the beginning. You can build richer relationships with your customers, target marketing and sales campaigns for maximum effectiveness and reach, anticipate the needs and desires of your desired client base, and ultimately deliver the level of service and quality that today’s consumers demand.

Gain valuable insights at the source

To get the best answers, you need to ask the right questions, and you need to ask the right people. When it comes to ongoing customer surveys and consumer research, there is no one-size-fits-all approach. Ansaback will help you find the populations and markets you should be exploring. We’ll assist you in designing well targeted and optimised surveys and questionnaires, to engage your customers and encourage real communication. Then the staff at our UK customer survey call centre will reach out and make the magic happen. With Ansaback’s customer survey solutions you can:

  • Identify new areas of opportunity
  • Measure customer satisfaction
  • Understand buying habits
  • Learn about customer demographics
  • Check brand awareness
  • Gauge product performance

As always, here at Ansaback, we focus on the value of relationship in all business communications. Above all, customers want to feel appreciated and understood. The skilled communication techniques of our highly-trained operators are designed to build rapport and trust with your respondents. We ensure that your customers feel appreciated, important, and comfortable sharing their opinions. The result: better quality data and a lasting positive impression.

 

What do our customers say?

View our case studies

Looking for expert opinion?

View our industry blog
Why Ansaback?
  • A powerful extension of your business
  • Great people, delivering great experiences
  • Making every contact count
Our People
Employees of the month

‘Go Jo!’ campaign for Cancer Research fundraising

June 9, 2017
Our Customer Care Advisor, Jo Weir, is running a campaign to raise money for Cancer Research, and we are backing her 100% Jo was...
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