Live, real-time support at the right time, 24/7
Your customers want human contact where and when they need it and not to speak to an automated service. We know how important this is for customers, and also for you as the business. Ansaback can help you with their web chat services and support. The ability to instantly respond to your customer enquiries right on your website is a powerful way to drive sales, reinforce your brand, and create profitable, satisfying relationships with everyone who visits your site. Our professional, friendly live customer care advisers are carefully and thoroughly trained through the Ansaback academy to make the most out of every interaction. Working on your behalf, they invest their time in getting to know your company, your business and your products. By doing so, they can offer you a proactive customer service and a genuine connection between your brand and your audience. No matter what time of day or night, we offer a live, supportive online presence to your customers whenever they choose to browse your website.
Personal attention and an efficient process
Within our call centre, we understand that today’s consumers demand a high level of interactivity and customised service. Ansaback’s web chat solutions allow you to reach out to your customers in a way that sets you apart from competitors. Our cutting-edge chat technology makes it possible for Customer Care Advisors to handle questions and concerns directly and immediately, in a fraction of the time it takes to deal with an equivalent customer service call. E-commerce is ever growing but shopping online can sometimes feel like a sterile experience which lacks a personal touch. Our live web chat facilities embedded in your very own website make browsing and buying a deeply engaging process for your customers.