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Multi Channel

Meet your customers wherever they may be, 24/7

Communication is evolving with multi-channel customer service becoming the new standard. Digital media has transformed the interactions between brands and their customers and now it is much easier to speak with your customers 24/7, something which they value and appreciate. A strong multi-channel presence lets you stay connected to your customer base in more ways than ever. We understand that for your company, this is a big part of your customer service experience. Over the years, Ansaback’s Customer Care Advisers have worked closely with businesses on what is important to their customers and clients alike. We treat each of your interactions as a chance to reinforce your relationship with your clients, transforming them into repeat customers and loyal advocates for your brand.

Social Media Monitoring

We can help you protect your brand too.  Many companies find they cannot keep up with the increasing demand of customers using social media as a communication channel. Ansaback offers comprehensive social media management services which help you respond swiftly and more efficiently to your customers across social media channels such as Facebook and Twitter.  Let us help you engage your customers, boost your brand awareness and manage your reputation online.

Web Chat

We can help you add value for your customers, decrease basket abandonment, and boost sales figures. Our up to date web chat software embeds a real-time, welcoming presence right into your website. Need instant, real time professional support for your customer’s questions? We’ve got it covered!

Email and White Mail Management

Ansaback can consolidate and organise your digital and traditional correspondence with our email management services and white mail handling solutions.

Fulfilment

Let us handle your fulfilment needs with our telephony fulfilment services. Whether you need support for a particular campaign or on a full-time basis, Ansaback will make sure your customers get what they need from you, quickly, efficiently, and reliably.

What do our customers say?

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Looking for expert opinion?

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Why Ansaback?
  • A powerful extension of your business
  • Great people, delivering great experiences
  • Making every contact count
Our People
Employees of the month

Bringing Advisors and Customers Together

October 30, 2017
Empower your advisors and give them the confidence to engage with the customer. When customers call into a contact centre, they are expecting a...
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