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Telephone Answering Service

A professional presence at the end of the phone – no matter what

You can ensure that your customers never encounter a busy tone or an answering machine again. Ansaback’s Virtual PA telephone answering service will relieve the pressure on your business by handling your inbound calls with the same level of care and attention you’d expect from your employees.

After hours

Opportunity comes calling at all hours, even when you have closed your offices. Ansaback makes it possible for your customers to get in touch whenever it’s convenient for them, and they will appreciate speaking to a “real, live person” whenever they call. We’ll have your bespoke script in place, and our Customer Care Advisors will have been specifically trained to understand the requirements, goals, and values of your business. We’ll take quality, detailed messages, and forward the information directly to you.

Staff cover

Life happens, and sometimes you need cover for an employee who can’t make it into work. Set up staff cover ahead of time with Ansaback, and you’ll save yourself the stress and hassle of dealing with expensive temporary workers. You can count on us to answer all of your calls to the highest professional standard, whatever the circumstances.

Call divert services/Overflow Call Handling

If you just need a hand with overflow call handling during especially busy times, you can use a call divert system to send overflow calls straight to our UK call centre. You can set ‘Divert Unanswered Calls’ and ‘Divert when Busy’ as default, and you’ll never have to give it a second thought. Whenever a call is at risk of going unanswered, one of our friendly, efficient advisors will be there to step into the gap.

Virtual PA Services

Ansaback can act as a virtual assistant, receptionist and switchboard rolled into one. We have the ability to transfer all incoming calls directly to individual departments and extensions in your company, and we can even hold a call for you while the line is engaged. We’ll give you the confidence to treat us as a seamless extension of your business, saving you time and money while providing a flawless professional telephone answering service.

 

What do our customers say?

View our case studies

Looking for expert opinion?

View our industry blog
Why Ansaback?
  • A powerful extension of your business
  • Great people, delivering great experiences
  • Making every contact count
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