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Fault Reporting and Response Management

Reduce churn and boost consumer satisfaction by making sure your customers never have to wait for a response. Our UK Fault Reporting Call Centre is set up to offer your company full fault handing cover at any time of the night or day.

Fault Solutions 365 is our dedicated telecoms fault handling division. We work with over 100 telecommunications companies, and our expertise, experience, and unique technology make us the leading telecoms fault handling contact centre in the UK. We have developed specialised, streamlined processes to provide lightning-fast service to your customers.

Our highly trained fault handling operators can respond to calls concerning any type of fault, including:

  • Line Faults
  • Broadband Faults
  • Mobile Faults
  • IP and VoIP Faults
  • Lost/Stolen Handsets

Ansaback provides an exceptional first-line response, guiding callers through a customised process to ensure that we complete all necessary diagnostic before raising the fault with the provider. We are equipped to raise and track faults with most major carriers and wholesale vendors. Some of our clients deal with multiple vendors, and our processes are optimised to allow the agent to pass on the fault to the correct carrier swiftly and efficiently.

For a full-service solution, we can also offer a fully integrated customer service desk for your company, handling not only fault issues but also billing issues, sales enquiries, and all general customer service needs.

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Why Ansaback?
  • A powerful extension of your business
  • Great people, delivering great experiences
  • Making every contact count
Our People
Employees of the month

Bringing Advisors and Customers Together

October 30, 2017
Empower your advisors and give them the confidence to engage with the customer. When customers call into a contact centre, they are expecting a...
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