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Inbound Sales and Service

You may need cover for seasonal or time-sensitive peaks in traffic, you might want a backup for the a new marketing initiative, or you may be looking for round-the-clock call support seven days a week. Whatever the circumstances, Ansaback is here to help your business with a team of expert Customer Care Advisors who understand every aspect of inbound call management.

When you decide to outsource your inbound call functions to Ansaback, you’re putting your clients in safe hands. Customer care is what we do best. We can help you expand your customer services while relieving pressure on your day-to-day operations, leaving you free to focus on what you do best: building your business. Our flexible, bespoke approach to call handling services means that we can grow with you. All of our call answering solutions are scalable and designed to suit your needs at every stage.

Sales Team

Your dedicated sales team, staffed by Ansaback’s articulate and experienced UK based call handlers. Make it possible for your customers to pick up the phone and order whenever it’s convenient for them, 24 hours a day, seven days a week, and you’ll never miss another sale.

Customer Service Team

When your customers have questions, they want answers. Immediately. Our professionally trained Customer Care Advisors will deliver help and information instantly and efficiently, consistent with your brand values and available at any time of the day or night.

Fault Reporting and Response Management

Our dedicated fault handling team provides first-line telephone answering support for the end user, across many different products. We can take the call and manage the fault from start to finish, ensuring that your customers receive fast, efficient help whenever the fault occurs, allowing you to maintain a 24/7/365 service.

Fundraising

We offer an extensive portfolio of fundraising services for some of the UK’s leading charities. Let us bring that experience and expertise to your next campaign. Ansaback can help you develop and execute a tailor-made fundraising plan from donor development to thank you calls and everything in between.

Virtual PA

Save on staffing costs without compromising on quality service. Our Virtual PA telephone answering services provide comprehensive message-taking cover in busy times or all the time. We can also act as a virtual switchboard for your company, transfer to individual departments and extensions and hold calls when the line is engaged. We’ll make sure that you never miss a call, no matter what.

What do our customers say?

View our case studies

Looking for expert opinion?

View our industry blog
Why Ansaback?
  • A powerful extension of your business
  • Great people, delivering great experiences
  • Making every contact count
Our People
Employees of the month

Focus on…Graham Foreman

February 22, 2017
Name: Graham Foreman Aka: G Job title: Operations Manager Time in the company: 2 Years Where did you start? Account Manager Graham started as...
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