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Divert Service

Maintain continuity and consistency of service

You can trust Ansaback always to be there for you, your business, and your customers. Our call diverts service provides iron-clad peace of mind by ensuring that your business will never miss a call, even in the face of disaster. We’ll work together with you to create a customised instant divert service which routes all calls directly to our UK call centre. We’ll assign you your own DDI (Direct Dialler Identification) number on our exchange, which we can programme with your company name and information. For added security, we’ve built in several levels of redundancy: in the unlikely event of a total disruption to our call centre, your DDI number will allow us to route your calls to a remote emergency contact centre, so you never need to worry.

Quality cover at a moment’s notice

By planning ahead with Ansaback, you can ensure exceptional 24/7 call divert cover whenever you need it. We will develop a bespoke script in advance, designed to your unique specifications and optimised to provide the highest quality customer service under any circumstances. Our specialist Customer Care Advisors will be comprehensively briefed on your business before they take the first call. With access to all your company details, information, and a carefully crafted list of procedure options, they can ensure a flawless customer experience consistent with your values and goals. You can relax, knowing that your business operations will continue uninterrupted, no matter what.

What do our customers say?

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Why Ansaback?
  • A powerful extension of your business
  • Great people, delivering great experiences
  • Making every contact count
Our People
Employees of the month

Bringing Advisors and Customers Together

October 30, 2017
Empower your advisors and give them the confidence to engage with the customer. When customers call into a contact centre, they are expecting a...
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