Unwavering protection for your calls
Our disaster recovery service incorporates state-of-the-art cloud technology to cover your business even in the event of a catastrophic failure. We use Intelligent Network Platform (INP) services to ensure that no call goes unanswered under any circumstances. Ansaback will assign you a unique non-geographical Direct Dialler Identification number, which allows us to use INP to redirect your phone to our secure remote UK contact centre in the unlikely event of total disruption to our central office.
In other words, Ansaback offers you a first and second line of security when it comes to handling your calls. The Intelligent Network Platform is a fully integrated system which provides reliable, high-performance service through thick and thin. The INP monitors call flow information in real time, which means that in the event of a total or partial loss of the contact centre, calls can quickly be re-routed securely and without loss of quality. Uninterrupted service means that your business can move forward in spite of disaster or disruptions, protecting your reputation and your wallet.