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Call Centre Services

Ansaback premises where we provide our call centre servicesOur flexible approach to outsourced call centre services means that we can work with your company to tailor a package of call handling and customer service solutions to suit your business needs

We understand the issues you face on a daily basis when it comes to call-handling. Ansaback’s call centres are based in the UK and operate every minute of every day of the year, which means you can count on our highly trained staff for courteous, knowledgeable cover at all times.  Your business and your brand are important to us, and we take the time to get to know your products and services to ensure we have the most knowledge when speaking directly with a customer over text, call, email and other channels.

 

Inbound call centre services
Quality, on-brand response for every call

Our comprehensive suite of inbound phone services includes:

  • customer service and support
  • answering services
  • call handling services
  • order lines
  • virtual PA services
  • charity campaign response
  • help with facilities management
  • Fault reporting management and much more.

Our inbound call centre staff are friendly, experienced Customer Care Advisors who will learn about your business, your brand, your ethos and products to deliver the best call answering service. Whatever the context, outsourcing your call centre activities to Ansaback ensures that every call to your company gets answered with professional courtesy and efficiency.

 

Outbound call centre services
Reach out to your audience

We can help your business by:

  • Providing assistance with appointment making
  • customer service
  • surveys
  • research
  • data collection, verification, and cleansing
  • the full-service solution for telemarketing and sales

Ansaback’s outbound call services are results-driven and designed to maximise your return on investment. By allowing us to handle your outbound campaigns with the skill, passion, and attention to detail we provide by our fully trained and developed staff, your business and your customers will thrive.

 

Ansaback Call Centre Services

Multichannel services
More ways for your customers to connect

Do you utilise your online channels?  More and more conversations are happening online, and you want to be there when they happen. Make real connections with your customers through social media for huge benefits regarding customer service, brand recognition, and customer advocacy.

Ensure that all customer emails are answered promptly and informatively to build consumer trust. Be available to answer questions live, in real-time, with web chat, and your clients will know that you’re always there to help. With Ansaback’s multi-channel services you can stay present and engaged with your customers at all times, wherever they may be.

What do our customers say?

View our case studies

Looking for expert opinion?

View our industry blog
Why Ansaback?
  • A powerful extension of your business
  • Great people, delivering great experiences
  • Making every contact count
Our People
Employees of the month

10 Steps to a Greener Contact Centre

January 17, 2017
One of the best New Year’s resolutions we’ve had here at Ansaback is to make our workplace greener. Suggestions have come from Customer Care...
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