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Call Centre regulator reveals radical staffing cuts

Last week it was reported that the media and telecoms regulator, Ofcom, is to cut 20% of their staff numbers, as a direct result of the cost cutting measures imposed by the Government earlier in October.

Over the next 5 years, a total of 170 jobs are to be lost throughout Ofcom as their budget of £143million is slashed by 28%; this equates to 1 in 5 staff members losing their job. Ofcoms’s chief executive, Ed Richards informed staff that the staffing cuts were unavoidable; remarking how the organisation has to re-focus its strategies in light of the budgetary constraints and changing economic markets. Ofcom has previously been recognised as a key player involved in a number of critical movements which have impacted the call centre industry, specifically with regards to its efforts to reduce the corporate practice of silent calls.

UK Call Centre Ansaback, hopes these changes will not impact the quality of regulatory control within the industry.

Source: Call Centre Focus, October 2010

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