It has been a lot of talk recently about how customer service has moved away from the traditional 9-5 approach to a 24/7 real-time multi-channel operation. In this day and age consumers are active ‘round-the-clock’ looking for answers to their problems, shopping or calling to make claims. To keep up with the consumers, companies have no choice but to optimise their customer services and call centres in order to provide the best service possible.
Where to begin? It is important to start with inbound calling as it is the corner stone of your business. We all know – if you handle calls badly, it can waste resources, alienate customers and fail to deliver results but most importantly damage the brand. Here at Ansaback we can help you by answering the calls for you. We are a 24/7/365 UK based call centre and we pride ourselves on unrivalled customer service which has earned us the reputation as one of the leading business contact centres for answering calls! Click here to contact us