Ansaback would like to thank Jobeda Khatun and Nicole Sadler for their continued efforts in making Ansaback one of the best contact centres in the UK. Both Jobeda and Nicole were awarded Call Centre Agents of the Month for their professional call handling abilities.
Nicole works the evening shift in our 24/7 Customer Service department. Her daily tasks consist of passing important information to engineers and keeping end users up to date with ongoing faults and support calls. Nicole is a great asset to the Customer Service team and her continued efforts made this months decision very easy.
Jobeda was asked if she would like to get involved in some of our outbound campaigns, which she readily accepted. The particular campaign she ws selected for requires certain targets to be met and Jobeda quickly rose to the challenge and has consistently achieved fantastic results. The amount of effort Jobeda put in was quickly noticed by our call centre managers which is the reason she has be chosen as one of Ansabacks Call Centre Agents of the Month.