The calls received within our contact centre and our dedicated desk service provision are continuously monitored and as a result this is an ideal opportunity for us to reward the most hardworking and committed agents within our company. Each month the Ansaback team leaders and supervisors nominate the best performing agents for the ‘Call Centre Agent of the Month Award’.
The winners are based on various factors such their overall quality of their telephone answering skills, best adherence to schedule and generally going above and beyond the call of duty. The reward gives them well deserved recognition for their extra hard work and the cash incentive given shows our gratitude. The winners in August were Claire Roper (above) and Amy Prime (right).