All calls that Ansaback received within our contact centre and our dedicated desk service provision are continuously monitored and as a result this is a great opportunity for us to reward the most hardworking and committed agents.
Each month the Ansaback team leaders and supervisors nominate the best performing call handling agents for the ‘Call Centre Agent of the Month Award’.
The winners are based on many factors such the overall quality of their telephone answering skills, best adherence to schedule and generally going above and beyond the call of duty. The reward gives them well deserved recognition for their extra hard work and the cash incentive given to them shows our gratitude. The winners in August were Karen Barker (above) and Jane Clarke (right).