Ansaback gave six call handling agents the opportunity to find out what happens behind the scenes of a busy 24/7 call centre. The six lucky applicants have been able to experience different areas of the business covering sales, accounts and client services.
It was also an opportunity for the call handling agents to experience other areas of IPPlus PLC, such as CallScripter- our call centre software provider, IP3 Telecom- our telephony network providers and Ancora Solutions- the shredding, removals and archiving branch.
Everyone has been very impressed with the amount of effort each candidate put in to their temporary rolls, which included tasks such as script building, proposals for prospective clients, website design and even chipping in with the occasional tea run.
It has been a wonderful experience for all the back office staff, as well as the agents and it’s certainly a scheme we would like to implement again in the not so distant future.