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Ansaback Increases Contact Centre Capacity by 200 Seats

24/7/365 Contact Centre Expands Operations for New Business and Longer Term Growth Ipswich, Suffolk – 15 October, 2013 – Against a back-drop of harsh economic conditions and where every business is looking to achieve more with less, Ipswich-based Ansaback continues to grow and be a UK success story in the outsource contact centre world. Part of AIM listed IPPLUS PLC, Ansaback has continued to win significant contracts that need extra staff and working capacity; to facilitate this and future needs, Ansaback has purchased the freehold of its current base and increased capacity by over 200 seats. This additional capacity will help secure its future as a market leader in delivering excellent customer experiences on behalf of its clients. New contracts and organic growth with existing clients has prompted immediate recruitment of 75 new employees. The additional space now available more than doubles the current capacity for the existing team of 175 call handling agents and a further 350 retained agents. IPPlus PLC publicly announced the purchase of the building where they had previously been tenants on 1st of July 2013. Christian Pawsey, Managing Director at Ansaback noted, “Increasing our office space was critical to enabling our continued success and growth in the outsourced sector. It also helps us to secure our position as a market leader in delivering excellent customer experiences on behalf of all our clients, without whom this would not have been possible”. About Ansaback – Ansaback is a 24/7 multi-channel UK contact centre, operating 365 days a year and focussing on delivering excellence in customer experiences. Ansaback expertly manages customer interactions and processes for some of the UK’s best known charities, retail brands, telecoms and other utilities, as well as providing general and specialist support to many other types of business, from SMEs to large enterprises in the UK and globally. IPPlus PLC is listed on AIM and own other divisions including CallScripter, who deliver call centre software to over 220 call centres worldwide and PCI-PAL, an outsourced level 1 PCI-DSS secure payment solution for business. The IPPlus and Ansaback headquarters are in Ipswich, with a regional office in Lancaster.

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