Ansaback, a market leading outsourced multi-channel UK Contact Centre , Marks 15 Years of Business.
Ansaback provides innovative telephone answering and customer service solutions for large and blue chip organisations through to SME‘s across the UK and internationally. Started in 1998 with just a handful of operators at their Martlesham Heath offices, Ansaback moved to new premises at Ransomes Europark on the outskirts of Ipswich in 2000. The business has since grown to over 250 employees, with a further 250 retained agents, managing multi-channel business processes for some of the UK’s best known charities, retail brands, telecoms and utilities companies.
The company’s success is attributed to their well trained and loyal personnel and the team’s ability to adapt to change and continuously position itself to meet the needs of customers and clients. Staying at the forefront on new industry technology has also played a major part in their growth, supporting and empowering their agents with cutting-edge products and services that are designed to enhance the range of services available. Teams of agents, specialising in core market sectors, are able to manage customer communication and interactions through a variety of media, providing unified service delivery of even the most complex and challenging of requirements.
Ansaback continues to invest in new technology and services, and recently released PCI-PAL, an easy-to-use and install, Level 1 industry compliant solution. PCI-PAL helps businesses to securely process and manage credit card information. Ansaback also invests heavily in supporting new agent training and development, to assist in their growth plans and strengthen the commitment to being an ‘Employer of Choice’.
Ansaback Managing Director, Christian Pawsey, commented ‘Ansaback is proud to mark this significant milestone for our business. We work hard to effectively manage every customer communication, with our goal of adding value to our client’s businesses. We would like to thank our clients for their support and the relationships that have helped to build our business – with more planned growth and milestones still to come’.
About Ansaback: Ansaback is a 24/7, 365 days a year, business call handling contact centre operation specialising in providing professional telephone answering and multi-channel contact solutions for SMEs and large enterprises in the UK and globally.
Ansaback is a division of IPPlus PLC, an AIM listed business services organisation, whose interests include call centre software and outsourced contact centres. The Ansaback headquarters are based in Ipswich with regional offices in Lancaster, UK.
For more information visit www.ansaback.co.uk