December is just around the corner and so is Christmas – admittedly the busiest time for any call centre in the UK, especially if you want to maximise that ‘telephone commerce’. Weather conditions can be unpredictable especially this time of the year, if you remember; cars really struggled in that cold and snowy December weather last year.
As we are a 24/7 call centre business we constantly need to make sure that we have agents answering those important calls and that means in any weather conditions; 24/7/365. To ensure that we have invested in a 4×4 Ford – so-called Ansabus, which will overcome any snowy and freezing temperatures that are causing travel problems and get our agents to work on time. Snow? Bring it on! We are prepared!