Email

GET A
QUOTE

Name *

Contact Number *

Quote Information *

5 tips to improve first call resolution in UK call centres

Do you want to improve customer satisfaction and get your call centre to the top? By incorporating 5 key elements into your existing strategy will help improving your call centre operations and make your customers happy 24/7.

First step to an improved first call resolution is that you work very closely with your agents in order to understand why customers are calling and what kind of support they need. When you have achieved that, only then you can start optimising your operational processes with these 5 tips below:-

1. Start measuring your performance and service level

2. Improving your listening skills

3. Invest in agents’ product knowledge and an on-going training

4. Identifying processes that work for you and stop fixing ‘broken’ processes

5. Enhancing internal communications – break organisational silos

Share Button
Our People
Employees of the month

3 years of support for St Elizabeth Hospice

July 19, 2017
Ansaback has supported local organisation, St Elizabeth Hospice, for 3 years. The charity was chosen because of the incredible work they do caring for...
Read more