Contact Centre - Call Handling Technology
Our state-of-the-art UK call centre telephony system includes:
- Data recorded onto RAID protected hard drives with nightly back up software to ensure 100% data integrity
- UPS (Uninterruptible Power Supply) and generator backed, guaranteeing a 24/7/365 service even in the event of power surges and power cuts
- Full CTI integration
- State-of-the-art scripting system
- Fully internet enabled, giving operators access to client web sites
- Latest digital switching technology
- Client Response Reports available by email, SMS, fax or post
The answer to all your telephone support needs
The telephone is a critical ingredient in the make up of a successful company. Customers like to hear a human voice at the end of the line.
While voice-mail or answer-phones might seem like easy options, research shows 60% of callers will not leave a message on a machine. That’s
potentially a great many lost, or at the very least dissatisfied, customers.
At Ansaback, we understand how important it is to the success of your business that you provide a ‘live’ interface with your customers. Not
just 9 to 5. But 24 hours, 7 days a week if necessary. That’s why we’ve developed a range of cost-effective ‘live’ telephone
answering and call centre services,
ranging from contact centre facilities to tele-marketing.
Ansaback may use call recording equipment for training purposes.
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