outbound and telemarketing services

Outbound Call Centre and Telemarketing Services

Tele-marketing & outbound services:-

Appointment Making more...
Tele-research & Customer Surveys more...
Data Cleansing / Verification / Collection more...
Telesales from UK Call Centres more...
Invitations more...
Credit Control more...
Security / Quality Control Checks more...
Fundraising more...

Getting the right contact data through telemarketing Services is a crucial factor in any marketing campaign. Here at Ansaback we have access to all the main data suppliers. We help our clients to define their desired target areas, ensuring they obtain exactly the data they require. The price of data will be dependent upon the volume and level of contact information supplied & whether it is intended for single or multiuse. Once the contact data has been defined we create a call script for your campaign. As with every stage of our marketing service, this is undertaken in full liaison with the client.

The scripts may be quite simple or complex with many possible script legs available. Care in planning is vital at this stage to achieve the client’s objective. Initial scripts are generated as a flow chart and are then ‘tweaked’ until the client is happy with the result. This is where all information concerned with your campaign is controlled. Initial flow chart scripts are converted into screen by screen sales pitch/data capture sequences which our agents carefully follow. All call information is recorded & can be reported to the client in many different ways. Callscripter allows changes to be made to your script in minutes, enabling pro-active, instant reaction throughout your campaign.

After the script has been carefully checked, our agents are then fully trained and briefed on all new aspects of the client requirements and background to their business. Once completed your campaign is ready for launch. What happens once the calls are made? Transfer of Call Data can be by a variety of methods and times to suit particular client needs. These may include :- CSV Excel Access files - Faxing - Direct entry to client websites - Royal Mail.

Here we can discuss any issues with the project and provide agent feedback regarding any objections or FAQ’s from prospects. Minor changes to script or data field capture can be implemented. A “Push on” or “Hold back” strategy can be discussed, dependent on client resources, to action the campaign’s responses.

Appointment Making

Turning leads into opportunities and orders is key to the success of any sales-led organisation. Our appointment making service can provide vital support for your sales team, ensuring they can concentrate their efforts on closing the deal. We can provide the appropriate meetings commensurate with your sales and budget resource.

Tele-research & Customer Surveys

In today¹s competitive business environment, market intelligence is more crucial than ever. Whether you¹re launching a new product or service, looking for additional areas of opportunity, or simply wish to gauge levels of customer satisfaction, Ansaback can provide business-to-business or consumer telephone research services tailored to your needs.

Data Cleansing / Verification / Collection

In any direct marketing campaign, quality of data is a key issue, and can make the difference between a mediocre and an excellent response. We can provide cost-effective tele-marketing services for data verification and collection from both consumers and businesses, for example checking that contact names and address details are up to date, or obtaining email addresses. We can also provide mailing lists from a selection of the UK's data suppliers.

Telesales

Telesales has become one of the most productive and cost-efficient tools in the modern-day marketing mix, used successfully by all kinds of companies from banks to magazine publishers, from home improvement companies to theatres and concert venues. Our highly-trained operators can undertake campaigns across the spectrum of industry sectors, either targeted at new prospects or for up selling or cross selling to your existing client base.

Invitations

Holding a business event? Whether it¹s a product launch or a drinks reception, including a reply phone number on the invitations will make it easier for invitees to rsvp, which could make a big difference to the turn-out. As for non-responders, we can also provide pro-active telephoning services to maximise take-up.

Credit Control

Credit control it¹s the bane of every small or medium-sized company, costing a fortune in man-hours and diverting your attention from the more important task of developing your business. Yet it¹s also crucial to the health of your balance sheet.

We can act as your credit control department, ensuring that debtors are chased regularly, and that slow payers don¹t stem your cash flow.

Security / Quality Control Checks

Our range of security and quality control services covers a wide range of applications, including paging or regular calling. We can also provide monitoring services for employees working off-site, for drivers or for those working night shifts.

Fundraising

Be it canvassing your existing supporters or seeking new sponsors for a project or following up responses to a newspaper campaign we can handle the calls in a delicate but productive manner.

Other Information:
Ansaback may use call recording equipment for training purposes.

News

Landmark 9,000,000th Call for Ansaback
Ansaback reached a landmark recently, with the 9,000,000th call answered on Friday 15th August 2008.

Ansaback Finance Director Organises 12 hour Music Festival and Wows the Crowd
On 12th July the ninth annual 12 hour music festival took place at Martlesham Heath, Ipswich and Stuart Gordon, the Ansaback FD, was heavily involved in its organisation.

Ansaback Raises Money for Macmillian Cancer
Every year staff at Ansaback vote for a preferred charity, the winner this year to raise money for is Macmillian Cancer.

Institute of Fundraising
Text to come...