latest call handling & answering news

Each month Ansaback team leaders nominate the best performing call handling agents for the ‘‘Call Centre Agent of the Month Award’. This month Janay Smith (left) and Mary Goldsmith (right) and  are the lucky recipients of the award.

Janay Smith, is an exceptional agent and just gets better and better. She acheives very high standards and is an excellent role model.

Mary Goldsmith also consistently acheives high standards, and goes the extra mile for Ansaback by taking on additional shifts or staying late when it is busy.

A huge congratulations to both employees!