by sales
24. May 2011 00:52
Businesses across the UK spend millions each year on advertising and marketing their company, promoting their various products and services. However they often forget to put resource in to manage the calls and enquiries that this advertising and marketing generates.
Ansaback appreciates how extremely difficult it is to manage the shorts bursts of activity that press, TV and internet marketing activity generates, resulting in poorly managed campaigns, lost calls, lost opportunities and most ultimately lost revenue!
Ansaback 24/7 call centre provides an enviable range of call handling solutions, allowing you to continue with 'business as usual' while we manage the call traffic your marketing activity generates. Whether it is a brochure request, information request, donation line or a full product order line, we have the solution. We offer cost effective solutions that are tailor made to suit your own business requirements.
For example, any person responding to your advertising or marketing is a hot prospect, but they may not yet be a buyer, so it's vital to create the right impression giving them to have the confidence to purchase from your business or utilise your services. Placing your potential customers in lengthy queues will not instil this confidence, which is where we can help. We can have highly skilled agents, trained and ready to take your calls 24 hours a day, 7 days a week, 365 days of the year.
For more information on how Ansaback telephone answering services can help you manage your calls, call us today on 0800 088 7878.
by sales
5. May 2011 01:21
When you think of the words ‘call centres’ what do you picture?
• Rows and rows of desks, crammed full of people?
• Long working hours?
• Low pay?
• Bad customer service?
• Press one for this, press 2 for that, press 3 for the other?
• Annoying sales calls?
All of the above can happen, which is why is vital to ensure when you make the decision to outsource your calls, you do your homework when choosing a call handling service provider. Ansaback is a professional UK call centre that delivers exceptional levels of services. We put a huge amount of time, effort and resources into ensuring that our customers (and of course their customer’s who’s calls we are answering) receive a professional efficient call answering service. We strive to be the best and the loyalty of our customers pay testament to the service provision we provide.
So why outsource?
Choosing the right call centre can help you to:
• Provide a 24/7 (365) service to your customers
• Reduce staffing / recruitment costs
• Offer exceptional customer service to your customer base
• Capture all new enquiries, no matter what time or day or night
• Holiday / sickness cover
• Disaster recovery
• Stay ahead of your competitors
• Bespoke telephone answering services
Using a call centre can play a fundamental part in your business growth and provide a genuine extension to your business.
by sales
4. February 2011 17:35
When you are organising an event, often one of the last things to be arranged in and amongst the mayhem, is how you are going to handle selling and distributing the tickets.
Our 24/7 UK ticket hotline facility can provide an effective and efficient service for single ticketing, subscriptions and season tickets.
We can work closely with your company to integrate your database into our diary system, to provide a real time availability checking and booking procedure.
Whatever the nature of the event, be it a local seminar or a national music festival we can be on hand to ensure that your customers can buy a ticket when they first see the marketing for the event. A ticket hotline service can be set up relatively quickly to suit your requirements; and our bespoke IVR call handling software can be used to queue and route your calls as deemed appropriate.
