by sales
23. September 2011 21:15
William Catchpole, CEO at IPPLUS PLC (parent company of Ansaback) and his two sons Rory and Hugo Catchpole competed in the TEAM relay at the recent 2011 London Triathlon.
The TEAM Relay consists of one swimmer, one cyclist and one runner with each team member handing over their timing chip (the baton) at the end of each leg. This means that each competitor only has to tackle one of the three legs to a triathlon.
William (pictured in centre) finished the 1500m swim leg in 34 minutes. Rory (pictured right) who has just finished an economics degree at Exeter and has previously worked at Ansaback call centre finished the 40km bike leg in super fast 1hr 8mins.
Hugo (pictured right) who is currently studying economics at Reading and during the summer is working at Ansaback finished the 10km run leg in a superb 43mins!
The team came 57th out of 354 finishers, which is a fantastic achievement.
by sales
19. August 2011 22:21
Each month Ansaback team leaders nominate the best performing call handling agents for the ‘‘Call Centre Agent of the Month Award’. This month Janay Smith (left) and Mary Goldsmith (right) and are the lucky recipients of the award.
Janay Smith, is an exceptional agent and just gets better and better. She acheives very high standards and is an excellent role model.
Mary Goldsmith also consistently acheives high standards, and goes the extra mile for Ansaback by taking on additional shifts or staying late when it is busy.
A huge congratulations to both employees!
by sales
20. June 2011 23:20
The Managing Director of Ansaback call centre, Christian Pawsey, competed in the British Gas Great East Swim on June 11th, 2011. The event was staged at Alton Water Park reservior, near to Ipswich.
There were over 3,000 participants in this years event. With three individual races taking place, the half mile, full mile and two mile swim. Christian entered into the 2 mile event which had over 450 entries.
The winner of this swim finished in just 29 minutes, with the last place coming in at 2 hours. Christian completed his swim in 1hr and 15 minutes which is an excellent acheivement.
by sales
3. June 2011 01:31
Call centre agents are often thought of as young, inexperienced workers who lack education or students who are working on a temporary basis while they complete their degrees/courses. This is certainly not the case, as successful call centres employees are often highly educated individuals who possess qualities such as being proactively helpful rather than overaccommodating and the ability to listen and respond appropriately.
Generally, the characteristics of a successful call centre agent are:
• The ability to listen
• Reliability
• The ability to think on their feet
• Accuarcy
• A sense of responsibility
• Adaptability
• Self discipline
A call handling job requires an employee to combine reliability with flexibility and mix of adherence to schedule and adaptability in order to meet customers’ requirements. Call centre employees are rewarded for attributes such as customer satisfaction, number of calls taken, accuracy, soft skills and product knowledge, to name but a few.
Ansaback agents are highly skilled individuals who excell in delivering first class services for our clients.
As well as continuosly supporting our agents in their roles, as Investors in People, Ansaback ensures that call centre agents are given the opportunity to progress their careers within other areas of the business if they wish to do so.
by sales
24. May 2011 00:52
Businesses across the UK spend millions each year on advertising and marketing their company, promoting their various products and services. However they often forget to put resource in to manage the calls and enquiries that this advertising and marketing generates.
Ansaback appreciates how extremely difficult it is to manage the shorts bursts of activity that press, TV and internet marketing activity generates, resulting in poorly managed campaigns, lost calls, lost opportunities and most ultimately lost revenue!
Ansaback 24/7 call centre provides an enviable range of call handling solutions, allowing you to continue with 'business as usual' while we manage the call traffic your marketing activity generates. Whether it is a brochure request, information request, donation line or a full product order line, we have the solution. We offer cost effective solutions that are tailor made to suit your own business requirements.
For example, any person responding to your advertising or marketing is a hot prospect, but they may not yet be a buyer, so it's vital to create the right impression giving them to have the confidence to purchase from your business or utilise your services. Placing your potential customers in lengthy queues will not instil this confidence, which is where we can help. We can have highly skilled agents, trained and ready to take your calls 24 hours a day, 7 days a week, 365 days of the year.
For more information on how Ansaback telephone answering services can help you manage your calls, call us today on 0800 088 7878.
