latest call handling & answering news

With the sun shining we are all starting to think about our summer holidays, how do you ensure that you are not missing valuable calls when your staffing levels are reduced due to holidays? Ansaback is the solution! Our 24/7 call handling services can help and not just for holiday cover! From basic message taking through to full order/customer service lines, we offer a wide range of call handling solutions that are designed to meet your individual requirements.

For further information or a no obligation chat on how we can help, please call our sales team on 0800 088 7878.

Ansaback would like to thank Jobeda Khatun and Nicole Sadler for their continued efforts in making Ansaback one of the best contact centres in the UK. Both Jobeda and Nicole were awarded Call Centre Agents of the Month for their professional call handling abilities.

Nicole works the evening shift in our 24/7 Customer Service department. Her daily tasks consist of passing important information to engineers and keeping end users up to date with ongoing faults and support calls.  Nicole is a great asset to the Customer Service team and her continued efforts made this months decision very easy.

Jobeda was asked if she would like to get involved in some of our outbound campaigns, which she readily accepted. The particular campaign she ws selected for requires certain targets to be met and Jobeda quickly rose to the challenge and has consistently achieved fantastic results. The amount of effort Jobeda put in was quickly noticed by our call centre managers which is the reason she has be chosen as one of Ansabacks Call Centre Agents of the Month.

In just three weeks time Ansaback 24/7 call centre will be sending two teams to undertake the National 3 Peaks Challenge.

Call handling agents and back office staff will be travelling to Scotland on the 8th of June ready to climb Ben Nevis on the morning of the 9th. As soon as Ben Nevis is completed the teams will be travelling to the Lake District to climb Scafell, the second mountain in this challenge. On completion of Scafell, the teams will travel to Wales to climb the third and final mountain, Snowdon. The challenge is to complete all 3 mountains within 24 hours!

Everyone is surprised at how quickly it has come about. Training has been underway for some time now consisting of lengthy treadmill sessions and long walks around the beautiful Suffolk countryside. Unfortunately Suffolk is notoriously flat meaning it has been an uphill struggle (excuse the pun) to find anywhere that offers terrain similar to that of the 3 mountains.

The teams are really pulling together and helping each other to make sure everyone has the right equipment for the challenge. Some of the team have never previously climbed any mountain, some have climbed all 3 individually, but not of the team have climbed all 3 within 24 hours, therefore it really is a huge challenge for every team member.

Everyone is feeling confident and the support received from friends and family is certainly helping to motivate, but the biggest motivator is that they are raising money for Ormiston Childrens Charity, who help children to get the very best start in life, whatever their circumstances.

With not long to go, we will find out soon enough if Ansaback returns victorious in the National 3 Peaks Challenge, please stay posted for latest news, or follow Ansaback on twitter to find out more 'as it happens' throughout the challenge!

May has just begun and everybody is holding their breath as to what the weather will be doing this month. April was awful with constant showers, high winds and dark clouds putting a shadow over everything including everyone’s hopes for a nice summer.

People in the Midlands were badly affected with gale force winds accompanied by lashings of rainfall- 10 days worth in just 12 hours. Trees blocking streets and flooded fields were a common sight in Birmingham towards the end of April along with roof tops ripped off shopping centres. Rail commuters in Kent also had a hard time when a tree lay on the railway tracks causing havoc as people were told to expect delays on their journeys to London.

When unforeseen events like this take place it is very important to have procedures in place to make sure your business can carry on as normal. Staff shortages are very common in these times as people struggle to get to the office, but something like the loss of power to an office can be crippling especially if you do not have a back up source of power.

Business Continuity and Disaster Recovery plans are becoming more and more important, companies can not afford to miss a days worth a trading especially with the current state of the economy.  There are no set Business Continuity or DR plans; each business requires different levels of cover depending on their business activities. Some may require the use of an external data centre in the event that theirs go down, some require the use of external office space in case they need to evacuate and relocate. Other business’ continuity plans consist of using an external call centre to handle the telephone activity. 

What ever plans you have in place, it is important to make sure they can be easily implemented and readily tested. There is nothing worse then paying for a DR Service for it not to work when you need it the most. Ansaback provide a wide range of professional and reliable DR services, from 24/7 call handling services, automated telephony solutions, through to the use of a purpose built DR site.

On Sunday 6th May over 550 participants took part in the 2012 Heritage Coast Run / Walk. There are 3 seperate events, the full marathon, the 1/2 marathon and the 6 mile course.

The 3 courses are set in some of the most attractive countryside that Suffolk has to offer and presents a unique challenge to the participants. The event, which is hosted near to our Ipswich based contact centre attracts not only local competitors but also competitive runners and clubs from all over the country.The weather was not particularly kind, being both wet and windy however this did not detract from the event or deter the competitors.

Ansaback 24/7 call centre Managing Director Christian Pawsey and his partner Abi (pictured below) both took part in the event. Christian did the 1/2 marathon which was 13.1 miles with a finishing time of just 1 hour 43 minutes. His partner Abi, who is 6 months pregnant, took part in the 6 mile walk, finishing in approximately 1 hour 30 minutes.

Whilst both Christian and Abi and regulars to marathons and other sporting events, it was a 1st race for their unborn child!

As part of the on-going development of our North West office, Ansaback 24/7 Contact Centre are pleased to announce that they are now members of the Lancaster District Chamber of Commerce. The Chamber provides an excellent platform for Ansaback to network with local businesses and promote their call centre services. As Lancaster Chamber of Commerce also partners with other district Chambers in the North West the business development opportunities are not just restricted to Lancaster. Iain Murray, Ansaback’s Business Development Manager says “Joining the local Chamber of Commerce was always in the forefront of our plans when setting up the office here in Lancaster. We have a fantastic range of call handling services to offer and the Chamber provides an excellent platform to do business with local companies”