latest call handling & answering news

The team at the Ansaback Contact Centre division, Fault Solutions 365, would like to say a big thank you to everyone who came and met us at the Convergence Summit North exhibition, last week at the Manchester Central convention centre.

Fault Solutions 365 was exhibiting their 1st line technical support services, showing how our call centre can support telecoms providers and ISP’s. Fault Solutions 365 Business Development Manager Iain Murray said “once again we were thoroughly pleased with the show. It’s a great platform for us to demonstrate our 24/7 call centre support services and having the opportunity to meet new potential customers and existing customers helps us yo reaffirm that we are the leading fault handling call centre in the UK”

A motivated workforce is a key factor to any business, in the call centre industry it is vital that the call handling agents feel valued and motivated as they are fundamental to the success of the services that a call centre provides.

At Ansaback 24/7 contact centre and business services bureau we have various schemes in place to ensure our call handling agents feel happy in the workplace and feel engaged with the work they are doing. In previous posts you would have seen that we adopt a ‘Call Centre Superstars’ scheme and ‘Call Centre Agents of the Month’ which are just two of the ways we motivate our employees and reward them for exceptional service.

The health and wellbeing of our agents is also something we are keen to promote. The agents have access to fresh fruit throughout the day which encourages healthy eating which in turn leads to healthy agents. The Bike to Work scheme is another system we have in place where we offer assistance to our staff in purchasing bicycles to enable them to cycle to work, offering a healthy alternative to driving to work, which also promotes the reduction of our carbon footprint.

Call handling agents are on the front line when it comes to operating a contact centre. They are the face of the business and our success is directly linked to their customer service abilities, so it is unquestionably important to make sure they are motivated and well looked after which will help Ansaback continue to be at the forefront of the contact centre industry.

Fault Solutions 365 are today and tomorrow exhibiting at Convergence Summit North, at the Manchester Central exhibition centre.

Our Call Centre offers unrivalled 24/7 fault reporting services, if you are attending the event please do come along and see us on stand 69. We will be demonstrating our full range of 1st line support solutions that we can offer Telecoms providers and ISP’s. If you are attending, Fault Solutions 365 look forward to seeing you there!

Call Centre Employee Of The Month is something Ansaback have been doing for many years now and it is certainly something that benefits the call centre. Each month, our call centre managers will be keeping an eye out for agents that go beyond their abilities and show that they are committed to making Ansaback one of the best contact centres in the UK.

This month saw not one, but two employees that stood out enough to win the title of Employee Of The Month. We would like to congratulate Dawn Barker and Kerrie Van Tankeren.

Dawn Barker has had outstanding attendance over the past year and is consistently proving her customer service abilities which are of a very high standard. Kerrie Van Tankeren has been an exceptional asset in the call centre and is always happy to take on more shifts and fill in wherever she can.

Ansaback would like to thank both agents for their continued effort as without agents such as Dawn and Kerrie, we would not be where we are now!

There is  just two weeks to go before Fault Solutions 365 exhibits at Convergence Summit North (on the 17th and 18th April), which is being hosted at the Manchester Central exhibition centre. We invite any visitors to come and see us on stand 69 at this prestigious event.

Any companies interested in our Telecoms call centre support services can meet with our Business Development Manager, Iain Murray, or if you are an existing Telecoms client then this is a great opportunity to meet your new Account Manager, Georgina Gray.

Fault Solutions 365 will be demonstrating our full range of their 1st line support solutions that we can offer Telecoms providers and ISP’s. Our Call Centre offers unrivalled 24/7 (365) fault reporting services.

We look forward to seeing you there!

Did you know that Maundy Thursday is the beginning of the Easter celebrations and it was tradition for the reigning Monarch to wash the feet of the poor.  This went on until 1699 at which point the Monarch would send an official in his place. Things have certainly changed since way back then and the tradition has been altered whereby instead of washing the feet of the poor, our Queen will give out money to a group of pensioners.

At Ansaback we have our own tradition; Every year our Chief Financial Officer Stuart Gordon goes and collects an enormous amount of Hot Cross buns to be enjoyed by call handling agents and back office staff alike.

Keeping with the Easter theme, two call handling Agents also received chocolate related prizes for winning the the Ansaback Superstars draw. When a call handling agent receives 100% on their call monitoring report they have their name added to the Superstar board, two names were picked at random from the superstars featured on this board. The winning agents were Carla Thomas and Emma Stokes. Well done to both agents and we hope you enjoy your prizes. Ansaback will also be having 2 dress down days over the Ester period, raising money for Ormiston Childrens Charity.

As Ansaback is a 24/7 (365) contact centre our call handling agents will be busy handling calls over the Easter period, but for those that have time off we wish everyone a very happy and enjoyable Easter break.