30. September 2011 23:04
The call centre at Ansaback has now been operating successfully for more than a decade. Our employees love coming to work as there is always something challenging waiting for them; a new script to learn, a new company to represent, an exciting business meeting to attend, grow telephone-commerce revenue for our clients, the list goes on and on.
Here at Ansaback’s call centre, we never stop working – making sure our clients get a high level round-the-clock service – 24/7, 365 days of the year. Admittedly, to reach this level of success there have been many hurdles to jump, we have to work hard and continuously evolve in order to not only maintain but develop our modern, efficient call centre operation.
The first thing that people are thinking when they hear ‘call centre’ is, monotonous and repetitive, stressful and working with several complicated systems and software. Here at Ansaback’s call centre we work with software called CallScripter, which has been designed in-house where the developers truly understand the needs of a busy call centre and important communications strategies. We value training and support and we take every opportunity to develop further to become even better. The corporate culture has definitely moved away from the traditional call centre environment to a ‘work hard and play hard’ mentality which we think is one of the keys to operational success. So, how do you become the most successful call centre in the UK? Well, it all begins with building a successful corporate culture…
23. September 2011 21:15
William Catchpole, CEO at IPPLUS PLC (parent company of Ansaback) and his two sons Rory and Hugo Catchpole competed in the TEAM relay at the recent 2011 London Triathlon.
The TEAM Relay consists of one swimmer, one cyclist and one runner with each team member handing over their timing chip (the baton) at the end of each leg. This means that each competitor only has to tackle one of the three legs to a triathlon.
William (pictured in centre) finished the 1500m swim leg in 34 minutes. Rory (pictured right) who has just finished an economics degree at Exeter and has previously worked at Ansaback call centre finished the 40km bike leg in super fast 1hr 8mins.
Hugo (pictured right) who is currently studying economics at Reading and during the summer is working at Ansaback finished the 10km run leg in a superb 43mins!
The team came 57th out of 354 finishers, which is a fantastic achievement.